Refund policy

Refund and Returns Policy

Last updated: October 25, 2026

At SNEAP, we aim to provide high-quality digital products and a positive customer experience. Please read this policy carefully before purchasing.

1. Digital Products

SNEAP sells digital products, including Shopify themes, design assets, and related digital resources. Digital products are delivered electronically, so physical returns are not applicable.

2. Refund Eligibility

Because digital products can be accessed or downloaded after purchase, all sales are generally final, except where a refund is required by applicable law or approved under the circumstances below.

You may contact us to request a refund if:

  • You were charged more than once for the same purchase.

  • The purchased files are corrupted or cannot be accessed, and we cannot resolve the issue within a reasonable time.

  • The product materially differs from its advertised description and we cannot provide an appropriate solution.

  • You qualify for a refund under applicable consumer protection laws.

We may request your order number and relevant details to investigate your request.

3. EU Consumer Rights

If you are a consumer in the European Union, you may have a statutory right to withdraw from a purchase within 14 days, subject to applicable law.

For digital content not supplied on a physical medium, this right may be lost once delivery or access begins only where the legal requirements are met, including your prior express consent to immediate performance and your acknowledgment that you will lose your right of withdrawal.

Your statutory rights remain unaffected by this policy.

4. Refund Requests

To request a refund or report a problem, please contact us through our Contact Page.

Please include:

  • Your order number

  • The email address used for the purchase

  • A brief explanation of the issue

We will review your request and respond as soon as reasonably possible.

5. Technical Support

If you experience installation problems, compatibility issues, or other technical difficulties with a SNEAP product, contact our support team. We will make reasonable efforts to help resolve the issue before determining whether another remedy is appropriate.

6. Refund Processing

If a refund is approved, it will generally be returned to the original payment method. Processing times depend on your payment provider or financial institution.

7. Policy Updates

We may update this policy from time to time. The latest version will be published on this page, with the updated date shown above.

8. Contact Us

For questions about this policy or a purchase, please visit our Contact Page.

SNEAP
Website: https://7vggv5-dz.myshopify.com/